COMPLAINTS FORM - Peru Vip Travel

Virtual Complaints Book

In accordance with the Consumer Protection and Defense Code, this agency provides a Virtual Complaints Book for your use.

1. IDENTIFICATION OF THE COMPLAINING CONSUMER

Full Name*

Date*

Machupicchu Vip Tours Sociedad Comercial de Responsabilidad Limitada - Maviptours S.R.L. / 20601093813

Email Address*

Document Type*

Document Number*

Phone Number*

Father or mother (for minors)

Address

2. IDENTIFICATION OF THE CONTRACTED GOODS

Type: Product Service

Subject description

Amount claimed

Description of the contracted service

Detail of the claim and consumer request

(*) Dissatisfaction related to products or services.

Write your suggestion, claim or complaint

Specific request regarding the fact that motivates the claim or complaint

Observations and actions taken by the provider.

The response to this complaint will be sent via email to the address you have provided on this complaint form.

*The filing of a complaint does not prevent you from pursuing other avenues of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.

*The provider must respond to the complaint or grievance within a period not exceeding fifteen (15) business days, which is non-extendable.

I declare that I am the owner of the service and I accept the content of this form stating under an Affidavit the veracity of the facts described. Peru VIP Travel reserves the right to take the pertinent legal actions in case of verification of the falseness or inaccuracy of the statements made before.