{"id":551,"date":"2022-09-22T18:09:08","date_gmt":"2022-09-22T18:09:08","guid":{"rendered":"https:\/\/peruviptravel.com\/?page_id=551"},"modified":"2025-06-06T16:38:33","modified_gmt":"2025-06-06T16:38:33","slug":"claim-book","status":"publish","type":"page","link":"https:\/\/peruviptravel.com\/en\/claim-book\/","title":{"rendered":"COMPLAINTS FORM"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center\">Virtual Complaints Book<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">In accordance with the Consumer Protection and Defense Code, this agency provides a Virtual Complaints Book for your use.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f13521-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"13521\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/551#wpcf7-f13521-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"13521\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f13521-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<section class=\"form-cat reclam \">\n  <div class=\"border-cat\">\n    <h3>1. IDENTIFICATION OF THE COMPLAINING CONSUMER<\/h3>\n    \n    <div class=\"g2\">\n      <div class=\"items\">\n        <label>Full Name*<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"fullname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your full name\" value=\"\" type=\"text\" name=\"fullname\" \/><\/span>\n      <\/div>\n      <div class=\"items\">\n        <label>Date*<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"dd \/ mm \/ aaaa\" value=\"\" type=\"date\" name=\"date\" \/><\/span>\n      <\/div>\n    <\/div>\n    <small>Machupicchu Vip Tours Sociedad Comercial de Responsabilidad Limitada - Maviptours S.R.L. \/ <b>20601093813<\/b> <\/small>\n\n    <div class=\"g2\">\n      <div class=\"items\">\n        <label>Email Address*<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"example@email.com\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n      <\/div>\n      <div class=\"items\">\n        <label>Document Type*<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"documentType\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"documentType\"><option value=\"DNI\">DNI<\/option><option value=\"ID Card\">ID Card<\/option><option value=\"Passport\">Passport<\/option><option value=\"Driver&#039;s License\">Driver&#039;s License<\/option><option value=\"Foreign ID\">Foreign ID<\/option><\/select><\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"g2\">\n      <div class=\"items\">\n        <label>Document Number*<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"documentNumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter document number\" value=\"\" type=\"text\" name=\"documentNumber\" \/><\/span>\n      <\/div>\n      <div class=\"items\">\n        <label>Phone Number*<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"Whatsapp\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-phonetext wpcf7-text wpcf7-validates-as-phonetext\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Whatsapp\" \/><input type=\"hidden\" name=\"Whatsapp-country-code\" class=\"wpcf7-phonetext-country-code\" \/><\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"items\">\n      <label>Father or mother (for minors)<\/label>\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"parentName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Enter name\" value=\"\" type=\"text\" name=\"parentName\" \/><\/span>\n    <\/div>\n\n    <div class=\"items\">\n      <label>Address<\/label>\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Enter address\" value=\"\" type=\"text\" name=\"address\" \/><\/span>\n    <\/div>\n\n    <h3>2. IDENTIFICATION OF THE CONTRACTED GOODS<\/h3>\n\n    <div class=\"checkbox-group mb-3\">\n      <label>Type:<\/label>\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"product\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"product[]\" value=\"Product\" \/><span class=\"wpcf7-list-item-label\">Product<\/span><\/label><\/span><\/span><\/span>\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"service\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"service[]\" value=\"Service\" \/><span class=\"wpcf7-list-item-label\">Service<\/span><\/label><\/span><\/span><\/span>\n    <\/div>\n\n    <div class=\"g2\">\n      <div class=\"items\">\n        <label>Subject description<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"subjectDescription\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Enter subject description\" value=\"\" type=\"text\" name=\"subjectDescription\" \/><\/span>\n      <\/div>\n      <div class=\"items\">\n        <label>Amount claimed<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"amountClaimed\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" min=\"0\" aria-invalid=\"false\" placeholder=\"Enter amount\" value=\"\" type=\"number\" name=\"amountClaimed\" \/><\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"items\">\n      <label>Description of the contracted service<\/label>\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"contractedServiceDescription\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Enter description\" name=\"contractedServiceDescription\"><\/textarea><\/span>\n    <\/div>\n\n    <div class=\"g2 mb-3\">\n      <div class=\"items\">\n        <label>Detail of the claim and consumer request<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"claimDetail\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"claimDetail\"><option value=\"Complaint\">Complaint<\/option><option value=\"Claim\">Claim<\/option><\/select><\/span>\n      <\/div>\n      <div class=\"items text-[6px] italic text-right pt-6\">\n        (*) Dissatisfaction related to products or services.\n      <\/div>\n    <\/div>\n\n    <div class=\"items\">\n      <label>Write your suggestion, claim or complaint<\/label>\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"suggestion\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Enter your suggestion, claim or complaint\" name=\"suggestion\"><\/textarea><\/span>\n    <\/div>\n\n    <div class=\"items\">\n      <label>Specific request regarding the fact that motivates the claim or complaint<\/label>\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"specificRequest\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Enter specific request\" name=\"specificRequest\"><\/textarea><\/span>\n    <\/div>\n\n    <p class=\"text-[5px] italic mb-0.5\">\n      <b>Observations and actions taken by the provider.<\/b>\n    <\/p>\n    <p class=\"text-[5px] italic mb-3\">\n      The response to this complaint will be sent via email to the address you have provided on this complaint form.\n    <\/p>\n    <p class=\"text-[5px] italic mb-0.5\">\n      *The filing of a complaint does not prevent you from pursuing other avenues of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.\n    <\/p>\n    <p class=\"text-[5px] italic mb-3\">\n      *The provider must respond to the complaint or grievance within a period not exceeding fifteen (15) business days, which is non-extendable.\n    <\/p>\n\n    <p class=\"flex items-start space-x-2 mb-3 text-[6px]\">\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"swornDeclaration\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"swornDeclaration[]\" value=\"I declare that I am the owner of the service and I accept the content of this form stating under an Affidavit the veracity of the facts described. Peru VIP Travel reserves the right to take the pertinent legal actions in case of verification of the falseness or inaccuracy of the statements made before.\" \/><span class=\"wpcf7-list-item-label\">I declare that I am the owner of the service and I accept the content of this form stating under an Affidavit the veracity of the facts described. Peru VIP Travel reserves the right to take the pertinent legal actions in case of verification of the falseness or inaccuracy of the statements made before.<\/span><\/label><\/span><\/span><\/span>\n    <\/p>\n\n    <div class=\"text-center\">\n      <input class=\"wpcf7-form-control wpcf7-submit has-spinner btn-recl\" type=\"submit\" value=\"Send\" \/>\n    <\/div>\n  <\/div>\n<\/section><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Virtual Complaints Book In accordance with the Consumer Protection and Defense Code, this agency provides a Virtual Complaints Book for your use.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-551","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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